1.What preferences can users manage with Neostra’s Preference Manager?

Users can manage how and where they want to be contacted including channels like email or SMS, types of messages like promotions or updates, and how often they receive them. They can update or opt out anytime through a branded, privacy-compliant self-service portal.

2. Is Neostra's Preference Manager compliant with DPDPA, GDPR, and CCPA?

Yes. The module is built to support privacy preference rights outlined under all global privacy laws like DPDPA, GDPR, and CCPA etc., including opt-ins, opt-outs, and the ability to modify communication settings at any time.

‍

3. Can I create custom preference categories?

Yes. You can define and label custom categories (e.g., product updates, offers, surveys) directly within the preference center builder. You decide what choices are presented to the user.

‍

4. Can users change their preferences after submitting them?

Absolutely. Users can return to the Preference Center at any time to review or update their choices. Neostra ensures that the latest preference settings are saved and updated with timestamp.

5. Can I fully customize the preference center to match our brand?

Yes. You can configure the design including layout, colors, fonts, messaging, and logo to create a seamless brand experience. Everything is self-service within the product.

‍

6. Does Neostra support multi-language preference centers?

Yes. You can configure and display preference options in multiple languages. The appropriate version is shown based on the user's language preference.

‍

7. Are preference updates logged and audit-ready?

Yes. Every preference update is stored with timestamp, category, status, and user metadata fully accessible for audits or internal reviews.

‍

8. Is there support for region-based preference configurations?

Yes. You can tailor what users see based on geography and applicable regulation. For example, restrict promotional preferences for EU users while allowing broader options for other regions.

‍

9. Can users opt out of all communications at once?

Yes. You can enable a global opt-out toggle alongside category-level controls all configurable in the preference center builder.

‍

10. How is this different from Consent Manager?

Consent Manager governs how and when data is collected. Preference Manager handles how users want to be communicated with giving them control over marketing, notifications, and other messaging types.

‍

11. Does Neostra support integration with marketing platforms?

Neostra doesn’t offer out-of-the-box integrations, but integration support is available on request. Our team will guide you in syncing preferences with your CRM or email platforms.

‍

12. Does Neostra store personal data when tracking preferences?

No. Neostra only stores non-personal metadata such as category names, timestamps, and status updates. No personally identifiable information (PII) is retained.

‍

13. How much can I configure without support?

Everything. The entire Preference Manager is designed to be tenant-configurable including categories, UI branding, regions, languages, and logic using our in-product controls and onboarding documentation.

‍

14. Is help available if I need support during setup or configuration?

Yes. While most teams complete setup independently, assistance is available on request from category configuration to design and policy alignment.

‍

15. Can I update preference categories or labels after launch?

Yes. You can update categories, descriptions, toggle logic, and presentation at any time with immediate effect.

16. What kind of preferences can users manage?

Users can choose:

• Which channels they want to be contacted on (email, SMS, etc.)
• What types of messages they want to receive (promotions, updates, offers, etc.)
• The frequency of communication
• Whether they want to opt out or adjust preferences at any time

‍

17. Does Neostra allow me to control what options users see?

Yes. You define which categories appear, what options are available for each, and how they’re grouped all without any code. You can also preview the experience for different use cases.

18. Can I view and filter user preferences in the dashboard?

Yes. You can search and filter preference logs by category, status, timestamp, and user region and export them as needed.

‍

19. Can I preview the preference flow before launching?

Yes. You can preview the user journey and test preference updates by audience, region, or device before pushing changes live.

‍

1. What is the Privacy Rights Manager module in Neostra?
Neostra’s Privacy Rights Manager helps you receive, verify, track, and fulfill privacy requests (DSARs) in compliance with global laws like DPDPA, GDPR, and CCPA. It offers structured workflows, secure intake forms, and audit-ready tracking all from a single dashboard.

2. How does Neostra help fulfill DSARs across regions like the EU, India, and the US?

With built-in templates and rule-based workflows, Neostra lets you handle GDPR, DPDPA, and CCPA requests - each with region-specific fields, timelines, and verification.

3. Can I customize DSAR workflows in Neostra?

Yes. You can define workflows by request type, assign approvers, set deadlines, and build internal review steps - all within the DSAR module.

4. Does Neostra support identity verification before processing requests?

Yes. You can enable email verification, affidavit uploads, or document checks for specific request types to confirm the requestor’s identity.

‍

5. Can legal representatives submit a DSAR on behalf of someone else?

Yes. Neostra supports third-party submissions. You can configure the intake form to request authorization documents and validate them before proceeding.

6. Is there a way to monitor DSAR status and team performance?

Absolutely. Neostra includes a centralized request queue, live dashboards, and reports to track timelines, SLA performance, and request volumes.

7. Can Neostra handle high volumes of requests efficiently?

Yes. Whether it's 5 or 5,000 requests, Neostra helps you manage at scale with filters, batch actions, and request templates to streamline responses.

8. Can I set SLA reminders and alerts for unresolved DSARs?

Yes. You can configure automated reminders for pending tasks, upcoming deadlines, and overdue items to stay compliant.

‍

9. Is support available if I need help configuring my DSAR process?

Yes. While the platform is self-service, our team is available on request to help you review workflows, templates, or regulatory coverage.

10. What templates and response tools are included?

Neostra provides customizable response templates for DSAR responses (e.g., access reports, confirmation emails) saving time while ensuring consistent, compliant replies.

11. What are Data Subject Requests (DSARs), and why do they matter?

DSARs are formal requests from individuals to access, delete, or correct their personal data. They are required under laws like GDPR and DPDPA. Neostra helps you manage these requests efficiently with built-in workflows and clear tracking.

12. Can users withdraw or modify their request once submitted?

Yes. You can enable features that allow users to update or withdraw a request before it's fulfilled, based on your policies.

13. Which privacy rights can Neostra help manage?

Neostra supports all major privacy rights: access, deletion (Right to be Forgotten), correction, data portability, restriction, and objection. Each right can be configured with its own intake form, workflow, and verification.

14. Can users submit and track their requests online?

Yes. Neostra provides a user-friendly intake form to submit their request and login portal where individuals can track status, and receive updates.

‍

15. Can I export logs for audits or regulatory reporting?

Yes. All actions including request handling, approvals, and responses are logged with timestamps and can be exported in audit-ready formats.

‍

16. Does Neostra support role-based access and team collaboration?

Yes. You can assign tasks, restrict access by role, and collaborate across departments — without compromising data visibility or security.

‍

17. What happens when requests involve third-party processors?

Neostra lets you track external processors involved in data flows and document your communication and data collection across systems.

‍

18. Does Neostra support multilingual requests?

Yes. The intake form and templates can be configured in multiple languages, making it easy to support global audiences.

‍

19. What data does Neostra store when processing a request?

Only data required for processing the request (such as request type, identity verification, and response details) is stored securely and temporarily based on your retention policy.

‍

20. Can I set up and manage the entire DSAR process on my own?

Yes. Neostra is built for full self-service configuration. You can manage everything from form setup and workflow design to notifications using the features and documentation.

‍

21. Does Neostra log all actions for audit trails?

Yes. Every activity from intake to resolution is tracked in a chronological, exportable log that you can use for audits or legal reviews.

1. What is data discovery in the context of privacy compliance?

Data discovery is the process of locating and identifying personal data across your organization’s systems. It’s essential for fulfilling privacy rights, enforcing policies, and staying compliant with global privacy laws like GDPR, DPDPA, and CCPA. Neostra helps you discover where personal data resides across databases, files, and platforms.

‍

2. What types of data sources can Neostra scan?

Neostra supports scanning of:

• Structured data (e.g., SQL databases)
• Semi-structured formats (e.g., JSON, XML)
• Unstructured data (e.g., documents, email files)

You can schedule scans or run them on demand depending on your data inventory needs.

‍

3. Can Neostra detect personal and sensitive personal data?

Yes. Neostra identifies various data types such as names, emails, Aadhaar numbers, PANs, phone numbers, IP addresses, biometric data, and other global identifiers. You can also configure your own custom data patterns.

‍

4. Does Neostra support data classification?

Yes. After scanning, Neostra classifies data by sensitivity levels (e.g., personal vs. sensitive personal data that’s set up by you), which helps enforce appropriate controls and retention policies.

‍

5. How does Neostra map data lineage and relationships?

Neostra builds a visual map of where personal data is stored, how it flows across systems, and what processes or teams are involved giving you full transparency into your data ecosystem.

‍

6. Is the discovery process customizable per data source or department?

Yes. You can set different rules for different teams, systems, or business units ensuring the scan respects your internal structures and regulatory boundaries.

7. Can I schedule recurring data discovery scans?

Yes. Neostra allows you to set up recurring (e.g., daily, weekly, monthly) scans to keep your data visibility up-to-date essential for ongoing compliance and audits.

8. Is any personal data stored during or after scanning?

No. Neostra stores only metadata and tagged information from the scan, not the raw personal data itself ensuring your data remains secure and under your control.

‍

9. How can I view discovery results and insights?

All scan results are visualized in a dashboard where you can filter by data type, system, classification level, and location. You can also export reports for audits or internal reviews.

10. Is Neostra’s Data Discovery module compliant with privacy laws?

Yes. It’s designed to support global privacy obligations under GDPR, DPDPA, and CCPA etc., helping you enforce data minimization, fulfill rights requests, and maintain audit-readiness.

11. How are newly added systems or data sources handled?

You can add or update data sources anytime through the dashboard. Neostra will automatically include them in the next scheduled scan or trigger an on-demand run.

‍

12. Can I integrate discovery findings with my privacy programs?

Yes. Discovery results can feed into your DSAR fulfillment, risk assessments, and data inventory documentation all within Neostra's modular privacy platform.

‍

13. Are there privacy controls triggered by discovery scans?

Yes. You can define automated privacy triggers when specific types of data are detected  like flagging for policy review or initiating a DSAR workflow based on discovery outcomes.

14. Does Neostra support incremental scans for changes only?

Yes. After an initial full scan, Neostra can run incremental scans that detect only new or modified data reducing processing time and maintaining up-to-date visibility.

‍

15. Is help available if I need support during scan setup?

Neostra is fully self-configurable through the UI and onboarding documentation. However, assistance is available on request if you need help defining scan rules or configuring sources.

‍

16. Can I define specific keywords or patterns for discovery?

Yes. You can set up custom keyword rules or regular expressions (regex) to detect proprietary identifiers or data formats unique to your business making Neostra adaptable to your organization’s specific privacy landscape.

‍

17. How does data discovery support data minimization and retention policies?

By giving you visibility into where personal data lives, Neostra enables you to reduce unnecessary storage, enforce purpose limitation, and set retention rules based on data classification helping you stay aligned with data minimization principles under DPDPA and GDPR.

‍

18. Is Neostra’s Data Discovery module future-ready for upcoming regulations?

Yes. Our platform is designed to evolve alongside global privacy laws. Neostra’s modular architecture and policy-driven configuration ensure your discovery practices remain compliant even as new standards emerge.

‍

1. What is a data inventory and why is it important for privacy compliance?

A data inventory is a centralized record of all personal data your organization collects, stores, processes, and shares. It forms the foundation for compliance with global privacy laws like GDPR, DPDPA, and CCPA etc., This is critical for risk assessments, privacy notices, and data subject rights.

‍

2. What information can I track in Neostra’s Data Inventory?

You can document:

• Data processing activities
• Data categories and types
• Legal basis for processing
• Purpose of collection
• Storage locations and retention timelines
• Associated systems, vendors, and data processors

3. Does Neostra support linking assets to processing activities?

Yes. You can associate data assets like applications, databases, or tools with specific processing activities offering a clear map of where and how personal data flows through your ecosystem.

‍

4. Can I document third-party data processors in Neostra?

Absolutely. Neostra allows you to log all external vendors and subprocessors, including contract status, geographic location, and purpose of data sharing helping you meet regulatory requirements for vendor transparency.

‍

5. How does the inventory align with data subject rights requests (DSARs)?

When users submit access or deletion requests, your data inventory helps you quickly identify which systems or processors contain relevant personal data accelerating fulfillment and reducing risk.

‍

6. Is the Data Inventory pre-filled from other modules like Discovery?

Yes. Neostra’s Data Discovery module can automatically populate inventory entries based on scanned results, making the inventory easier to build and maintain over time.

7. Is the inventory exportable for compliance audits or regulators?

Yes. You can export your inventory in audit-ready formats filtered by regulation, processor, or other attributes supporting both internal reviews and external compliance reporting.

‍

8. Can I track data retention timelines in Neostra?

Yes. Each inventory record allows you to define and monitor retention periods. You can also configure reminders for review, archival, or deletion helping enforce your data minimization policies.

‍

9. Does Neostra support version control and change logs for inventory entries?

Yes. Every change to your data inventory is logged with timestamps, user details, and version history so you have a full audit trail for every update.

10. How does the Data Inventory module support accountability under DPDPA and GDPR?

By documenting your data flows, processing purposes, legal bases, and vendors, Neostra gives you the tools to demonstrate responsibility, transparency, and compliance - all in one place.

11. Can I update or modify inventory entries manually?

Yes. The inventory is fully editable so you can manually add new entries, edit existing ones, or archive outdated assets as your data landscape evolves.

‍

12. Does Neostra allow categorization of data by regulation or business unit?

Yes. You can tag inventory entries by regulation (e.g., GDPR, DPDPA), department, region, or any custom field making it easier to segment, filter, and report based on your organization’s structure.

13. Can the inventory support multiple jurisdictions and compliance frameworks?

Yes. Neostra is designed to support multi-jurisdictional compliance, allowing you to apply different data handling rules based on country or regulation.

‍

14. How often should we update our data inventory?

We recommend regular updates monthly or quarterly and after any major system or policy changes. Neostra supports both ongoing updates and automated insights from Discovery to reduce manual work.

‍

15. Is assistance available to help configure the inventory?

Yes. Neostra is built for self-service configuration, but our support team is always available on request to assist with setup, imports, or best practices.

16. Can I bulk import existing data inventories into Neostra?

Yes. If you already maintain records in spreadsheets or legacy tools, Neostra allows you to import your data inventory in bulk using a standardized template, saving time and ensuring continuity.

‍

17. How does Neostra help ensure accuracy in the data inventory over time?

Neostra promotes inventory accuracy by combining manual editing, automated inputs from Discovery, and built-in review reminders. You can also assign owners to entries and set periodic validation checks.

18. Can I assign owners or reviewers for each inventory item?

Yes. You can assign responsibility to specific users or teams for reviewing, maintaining, or verifying individual inventory entries helping distribute accountability and avoid data silos.

‍

1. What is Neostra’s Privacy Center?

The Privacy Center is a branded, self-service portal where users can manage their privacy rights, update communication preferences, review consent choices, and access your latest privacy policies - all in one secure place.

‍

2. What actions can users take in the Privacy Center?

Users can:

• Submit and track privacy requests (DSARs)
• View and update their consent choices
• Adjust communication preferences
• Access privacy and cookie policies
• View request history and receive updates
  
  

3. Is the Privacy Center customizable to match my brand?

Yes. Neostra allows full visual customization including your logo, brand colors, fonts, layout, and tone of messaging to ensure the Privacy Center blends seamlessly with your website or product experience.

‍

4. Can users log in to see their history or preferences?

Yes. You can enable a secure login portal for users to view request statuses, submitted forms, consent history, and personalized communications all tied to their account or identity.

‍

5. Does the Privacy Center support multilingual setup?

Yes. You can configure the portal in multiple languages. Neostra automatically displays the correct version based on user location or browser preferences.

‍

6. Can I display contextual privacy notices or banners?

Yes. The Privacy Center supports real-time banner delivery and contextual notice display, including just-in-time messaging tailored to user actions, purposes, and regions.

‍

7. How does the Privacy Center connect with Consent and Preference Managers?

Users can update their consent and communication preferences directly within the Privacy Center. These updates sync in real time with Neostra’s Consent Manager and Preference Manager.

8. Can users track the status of their privacy requests?

Yes. You can set up a page where users who submit a DSAR or similar request can log in to track its progress, view messages, and download final responses.

9. Is the Privacy Center compliant with major privacy laws?

Yes. It’s designed to help you meet privacy transparency obligations under DPDPA, GDPR, and CCPA allowing users to exercise their rights clearly and securely.

‍

10. Are real-time changes or updates reflected across the portal?

Yes. Any update made in consent, preferences, or policy modules is reflected instantly in the Privacy Center, ensuring a unified and accurate privacy experience for your users.

11. What privacy documents can be accessed from the Privacy Center?

Users can view all that you have set up in the privacy center starting from your current privacy policy, cookie policy, and any legal notices - all managed through Neostra’s Policy & Notices Management module and updated across the portal automatically.

‍

12. Can I choose which sections or actions to show in the Privacy Center?

Yes. You control the layout and visibility from enabling modules like DSAR tracking, consent updates, or policy access, to reordering how they appear to different user segments.

‍

13. Can I link the Privacy Center from my website or product?

Absolutely. You can embed or link it from your site footer, dashboard, email footers, or cookie banners making it easily accessible to users wherever they interact with your brand.

‍

14. Does Neostra log all user actions within the Privacy Center?

Yes. Every user action from request submissions to preference updates is logged and timestamped for audit readiness and internal tracking.

‍

15. Is onboarding or assistance available for configuring the Privacy Center?

Yes. Neostra is built for full self-service configuration with detailed documentation. If needed, support is available on request to assist with setup, branding, or integration.

‍

16. How does the Privacy Center improve user trust?

By offering transparency, real-time control, and clear access to privacy choices, Neostra’s Privacy Center builds credibility with your users showing that your organization puts privacy first.

‍

17. What happens when users change their preferences or consent?

Neostra instantly applies and logs the changes across modules. You can also configure automated email confirmations or follow-ups for added transparency and documentation.

‍

18. Can users access all of Neostra’s privacy tools from the Privacy Center?

Yes. The Privacy Center acts as a central gateway to your full privacy experience linking users to consent forms, request workflows, preference settings, and privacy documents from one unified space.

‍

1. What is a privacy assessment, and why is it important?

Privacy assessments  like PIAs (Privacy Impact Assessments) and DPIAs (Data Protection Impact Assessments)  help organizations identify and mitigate risks related to personal data processing. They’re required under regulations like GDPR and DPDPA, and Neostra makes them easy to create, manage, and document.

‍

2. What types of assessments can I create in Neostra?

You can run:

• Privacy Impact Assessments (PIAs)
• Data Protection Impact Assessments (DPIAs)
• Vendor risk reviews
• Internal audits
• Custom assessments tailored to your organization’s compliance needs

‍

3. Are there pre-built templates in Neostra for assessments?

Yes. Neostra offers ready-to-use templates for standard assessments like DPIAs and PIAs. You can customize these or build your own templates from scratch.

‍

4. Can I customize assessment questions and scoring logic?

Absolutely. Every section from questions and scoring to risk flags and recommendations is fully configurable. This makes it easy to match your assessment criteria and privacy policies.

5. How are risks flagged or calculated during assessments?

Neostra lets you define your own scoring systems and thresholds. As responses are entered, the system flags high-risk areas based on your criteria and highlights them with recommended next steps or mitigation actions. This ensures risks are identified consistently and aligned with your organization’s policies.

‍

6. Can I assign assessments to different team members?

Yes. You can collaborate across departments by assigning sections or questions to different users. Role-based access ensures privacy and accountability throughout the workflow.

‍

7. Does Neostra track changes and maintain an audit log?

Yes. All updates, comments, and risk changes are timestamped and logged for accountability. This helps you demonstrate due diligence and transparency in every assessment.

‍

8. How do I know when to conduct an assessment?

Assessments are typically needed when launching a new product, onboarding a vendor, or making significant changes to data processing. You can also schedule recurring reviews to stay proactive. Neostra allows both scheduled and on-demand assessments, helping you meet regulatory requirements and internal policy triggers.

‍

9. Are assessments exportable for audits or regulators?

Yes. Completed assessments can be exported in structured, audit-ready formats for internal reviews or regulatory submissions.

‍

10. Is Neostra compliant with DPDPA, GDPR, and other laws?

Yes. Neostra supports compliance frameworks required under laws like DPDPA (India), GDPR (EU), and CCPA (US), with features tailored for privacy risk assessment, documentation, and governance.

11. Can Neostra assessments be used for vendor due diligence?

Absolutely. You can evaluate third-party vendors or subprocessors by sending them custom or standard assessments, helping you assess privacy risk before data is shared.

‍

12. Can I build different workflows for different assessment types?

Yes. Each assessment can have its own routing logic, approvers, escalation rules, and review steps. All are configurable in the tool.

‍

13. Is assistance available for configuring assessments?

Yes. Neostra is fully self-service with detailed onboarding resources, but our support team is available on request if you need help configuring templates or setting up workflows.

‍

14. How does this module connect with other parts of Neostra?

Assessment results can inform policy updates, trigger new data classification reviews, or be linked to your data inventory or vendor profiles giving you a complete view of your privacy program.

‍

15. Can I track assessment progress across teams and projects?

Yes. Neostra’s dashboard gives you real-time visibility into progress, pending actions, and risk outcomes helping you manage timelines and ensure closure.

‍

16. Can I reuse or duplicate past assessments for similar projects?

Yes. You can clone completed assessments to reuse templates, structure, and responses saving time when evaluating similar products, vendors, or internal projects.

‍

17. How does Neostra help with assessment documentation and accountability?

Neostra maintains a complete record of each assessment’s responses, approvers, scores, mitigation steps, and comments. This creates an audit-ready trail and shows regulators that your privacy risk management is active and consistent.

18. Is the assessment module suitable for fast-growing or global teams?

Yes. Neostra scales with your needs whether you’re evaluating multiple vendors, handling assessments across geographies, or managing complex risk workflows. It’s built for distributed teams, with centralized oversight and configurable access controls.

‍